Payment and cancellation - return and refund policy

Payment Policy

         AYUSEA HEALTHCARE PVT LTD accepts the following modes of payment -

Debit Card / Net Banking / Cash Cards / Mobile Payment

Payments are processed through BillDesk secure website.

MasterCard or Visa Credit Cards / Debit or ATM Card

Wire / Bank / Fund Transfer


Cash on Delivery

Payment has to be made only by CASH to our delivery partner at the time of delivery. 

We will not accept Cheque or Demand Drafts.

COD orders can be delivered only at select locations. Serviceable pincodes can be checked during the order process.

For COD, minimum order value is 499/- and maximum order value is 10000/-

Same day delivery will not be applicable for COD shipments.

COD charges applicable.

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their authorised bank. Please keep your order receipt in a safe and accessible location.

For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank, reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.

Our focus is complete customer satisfaction. In any case, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and approved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund is as follows:

 Cancellation Policy

For Cancellations please contact us via contact us link. 

Cancellation of placed order must be initiated within 4 hours of order placement ;prior to this period, the order cancelation will not be acceptable .

 Prepaid order: Once approved, we will initiate 100% refund to your account (or by any payment method adopted by the customer while ordering) within 4 working days.

Postpaid orders: repeated order cancelations will terminate your account on and you will not able to place any order in future.


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Eligibility for return:

1.Product must not be tampered.

2. Products which were damaged/expired or unfit for consumption at the time of delivery will be entertained under return policy.

3. Receipt/ Proof of purchase must be produced.

When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

In few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

Replacement is subjected to availability of stock. In case a replacement is not available, we will refund the amount for the same. 


 After the initiation of cancellation of received order (within 5 days of delivery ), authenticity* will be checked for the cancelled order.In case discrepancies are found in the delivered product, amount will be refunded to customer's account ( same payment gateway adopted while ordering) within 4 working days of return request approval. The customers, account will reflect the refunded amount within 2-3 days.

*we will inspect about the problem mentioned by the customer and notify about the status of return request. Once approved, we will initiate 100% refund to your account (or by any payment method adopted by the customer while ordering) within 4 working days.


  • Shipping charges will depend upon the location.
  • In case of return order, shipping charges will be deducted from the refunded amount.